Our commitment to quality and continuous improvement
Pace Security Services Ltd are committed to consistent provision of quality service that will satisfy the expectations and demands of its customers by continual improvement of their Quality Management System and conforming to standards, codes of practice and relevant legislation.
Quality Management Systems
Security Services
Security Screening
Pace Security Services Ltd has established a QMS in order to ensure that the company:
Through meeting these objectives, we seek to manage the effective implementation of our security services. The QMS is designed to assist with the identification, interaction, control, monitoring, analysis and improvement of all key business processes. These key processes are managed to ensure:
The effectiveness of the QMS is regularly audited, reviewed and improved in accordance with ISO 9001:2015 and the needs of the business. Where processes are outsourced (e.g. consultancy, support etc) appropriate control over these processes is implemented.
All QMS documentation necessary to support the key business processes has been prepared in accordance with the requirements of applicable regulatory and other standards.
The management system is designed to address all the requirements of ISO 9001:2015 and the interactions between the procedures and processes referenced in this manual.
The majority of the company's documents are stored in an electronic format accessible through the sharepoint. In line with this management of electronic documents, a computer backup system is used to provide appropriate document and data protection.
Documentation essential to the effective functioning is controlled in accordance with its Document Control Standard to ensure that current issues of documents are available at the appropriate locations and those obsolete documents are not used.
Documents received are reviewed and approved by appropriate staff before issue and use.
This is personally signed and reviewed annually by the managing director to ensure its appropriateness to the business model. This policy and statement is then communicated to all staff via the company website.
Measurable objectives have been formulated and communicated to all personnel as appropriate. Procedures, processes and management system controls have been developed to help ensure that these objectives are met. The results of management system effectiveness and customer satisfaction monitoring is analysed and reviewed in conjunction with these objectives on a frequent basis (generally daily).
This information is recorded. Additionally, up to date information is recorded and made available to each business.
Has the ultimate responsibility for this policy.
Have responsibility for the Policies and document control and approved contractor information.
Shall provide evidence of its commitment to the development and implementation of the QMS and continually improving its effectiveness by communicating to the organisation the importance of meeting customer as well as statutory and regulatory requirements:
Whilst under the control of Pace Security Services Ltd, adequate steps are taken to ensure that no damage, loss or deterioration occurs to any site, material or information supplied by customers. Arrangements for advising the customer of any loss or damage are agreed at customer review meetings.
Internal audits are performed periodically to verify the use and effectiveness of the quality systems. The audit programme is planned and published, taking into account the status and importance of the processes to be audited as well as previous audit results.
The audit criteria, scope, frequency and methods are defined in the quality audit protocol. Records of the audits and their results are published. The management responsible for the area being audited shall ensure that any necessary corrections and corrective actions are taken without undue delay to eliminate detected nonconformities and their causes.
Continuous improvement is planned and managed to both eliminate the cause of non-conformities in order to prevent recurrence and to improve the service offered to customers. Corrective action is used to identify and determine the causes of non-conformity and prevent recurrence.